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Kanban System Design Workshop (KSD)

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Kanban System Design Workshop

Course Overview

  • Kanban approach is an “alternative path to agility.” Kanban is a set of values, practices and principles that bring the benefits of Agile and Lean concepts to organizations. Kanban method focuses on making evolutionary changes that evolve business processes into more efficient work streams while avoiding the risks associated with complex change programs
  • Kanban System Design is a 2-day highly interactive workshop that provides a thorough foundation for anyone looking to understand how Kanban works in practice.
  • This 2-day workshop, will make attendee:
    • to view what they do now as a set of services
    • guide them through the fundamentals of Lean Kanban principles and practices and how one can apply Lean Kanban method in their organization through hands-on exercises, games and simulations.
    • teaches them to understand demand of services types, visualize workflow, bottlenecks and queues and how to continually evolve their system to significantly improve service delivery.
    • get insights on how Kanban fits within the Agile context and how it can complement existing Agile or non-Agile ways of working.


This course has been accredited by the Lean Kanban University (LKU) as Kanban System Design. Participants receive standard LKU certificates as KMP 1 (Kanban Management Professional) credentials, Membership of Lean Kanban University (LKU) and Listing in the LKU Member Directory.

Learning Outcomes

  • Participants should become familiar with the Kanban method and a conceptual overview of the full Kanban approach of “alternative path to agility,”
  • They should be able to lead or guide a team to model the knowledge discovery steps to design and implement a Kanban system in their own team context. They should be able to answer questions and support team in day to day operation in their journey towards adoption of Kanban
  • They should be able to differentiate between a work item type and the risks they are managing which are associated with specific work items.
  • They should be able to help teams to identify reasons for bottlenecks to flow, analyse demand vs capability and resolve by initiating evolutionary changes
  • Will get familiar on creating meaningful metrics that can be used to evolve processes to bring in improvement and efficiency to service delivery.
  • Connect with the Kanban community for the sharing of practical experiences and the development of new ideas and techniques

Attendees Receive

  • Professional Credential KMP1 (Kanban Management Professional) Certificate from Lean-Kanban University (LKU)
  • Membership of the Lean-Kanban University (LKU)
  • Soft copy of the David J. Anderson’s book “Kanban: Successful Evolutionary Change for Your Technology Business”
  • Softcopy of the Classroom workbook

Delivery Method

  • Lean Kanban University’s certified training curriculum and teaching methods were created through collaboration of leading Kanban experts and validated in hundreds of training classes around the world.
  • You get a trainer who is the LKU accredited trainer
  • The course is a mix of case driven, instructor-led, and self paced learning, designed to enable participants learn, experiment and implement the concepts and underlying philosophy of Kanban.
  • The course is very interactive and provides hands on Exercises and Group activities

Target Audience

  • The target audience for the program is a mix of professionals across hierarchies to get insights on the skills required for working as part of Kanban teams and wishes to explore and pursue an alternative path to agility.
  • Managers and team members who wish to find some respite to enable them to “get things done” with quality, improved speed, and predictability, and need help in focusing on what to work on now, what to leave until later and what to discard altogether.
  • Product and Project Managers, Development Team Members (Architects, Designers, Coders, Testers, etc), Business Analysts and participants working in agile and scrum teams learn the various activities involved in being a practitioner in an Agile Kanban teams

Introduction to Workshop

  • Participants introduction
  • Familiarization with course material
  • Familiarization with the protocols and timings
  • Expectation setting and clarifications

Agile and Lean Concepts

  • Agile Manifesto
  • Agile Principles
  • Popular Agile methods
  • Lean Principles
  • Connecting Agile, Scrum, Lean and Kanban

An overview to Kanban Method

  • What is Kanban
  • Kanban with a big ‘ K’ and little ‘k’
  • Principles & Values of the Kanban Method
  • Evolutionary change vs Big bang change approach
  • Kanban Core Practices
  • When is Kanban Typically Used

Kanban Board

  • Identify Work items
  • Visualizing the Workflow of work items
  • Value stream and mapping of knowledge discovery process to workflow
  • Demand Analysis
  • Handling different Work items
  • Kanban Cards
  • Setting up and using a Kanban Board
  • Input Queues and output Buffers

Work in Progress Limits

  • Little’s Law
  • What is WIP and Why Limit WIP
  • Calculating Lead Time
  • Calculating Throughput
  • Calculating Release Time
  • Setting WIP Limits
  • Where to Apply WIP Limits

Kanban Simulation

  • Group exercise – realistic simulation of using a Kanban system in action

Managing the Flow of Work Items

  • Measures and Metrics in Kanban
  • Work flow and Cumulative Flow Diagram
  • Measuring Lead time and Measuring Flow
  • Interpreting Cumulative Flow diagram to identify problems
  • How to optimize Flow
  • Removing bottlenecks
  • Computing Throughput and Flow Efficiency

Making Policies Explicit

  • Understanding the Cost of Delay
  • Understanding the risks
  • Defining Definition Done
  • Scheduling policies
  • Service Level Agreement
  • Making Policies Explicit

Kanban System Design and Implementation

  • Introducing STATIK (Systems Thinking Approach To Introducing Kanban)
  • Understanding Sources of Dissatisfaction
  • Analyze Sources and Nature of Demand
  • Understanding the impact of Variability
  • Kanban System Design based on, service types, Delivery capability and Service Delivery Workflow
  • Ticket Design
  • Choosing appropriate System Replenishment and Delivery frequency

Feedback Mechanisms

  • Cadence
  • Daily Standups
  • Retrospectives
  • Operations Review

Continuous Improvement

  • Empirical Feedback
  • Evolving the process and practices in collaboration with team to ensure improvement in the service delivery model


  • Summarization and Q&A

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Kanban System Design Workshop (KSD)

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