Project Managers Workshop - PMW

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 Introduction

• Participant & Trainer Introductions.
• Overview of Training agenda, agreement on Protocols.

 Project   Management-   some   fundamentals

• Definition of Project.
•  Understanding of various Project scenarios, Engagement Models.
•  Portfolio, Program, Project – the constructs.
•  Project selection methods.
•  Project Triple Constraint.
• Chaos report- Why do Projects fail?

 Project   Initiation

• Charter, Scoping, Project Kickoff.
•  Lifecycles 
• Stakeholder Identification and engagement.

 Project   Planning 

• Components of Project Planning- discussion.
•  Project Estimation.
•  Developing Work Breakdown Structure- concepts and principles  
•  Understanding various types of Task dependencies.
•  Resource Allocation, Resource Calendar.
•  Scheduling Techniques- Critical Path Method.
•  Cost Management – Cost estimation, Baselines

 Risk   Management

• Risk Perspectives- Strategic, Program, Operational
• Early warning indicators
• Risk Management framework- Risk Identification, Analysis, Response, Monitoring & Control
• Risk appetite and thresholds

 Vendor   Management

• Need for strategic partners
•  Vendor selection and performance management (measures)
•  Vendor audits & governance
• Managing Vendor Transition lifecycle and risks

 Customer   Relationship   Management

• Customer Engagement (personas, customer decision making framework, experience touch points, relationship management)
• Customer lifetime value
• Building Customer Loyalty- the Net Promoter Score

 HR/Team   Management

• Team Building, Motivation, Interpersonal awareness.