No later than 3 days prior to course commencement, QAI may deem that the number of participants is insufficient to effectively deliver a course. In this instance, the sales team will contact the confirmed and paid participants to determine whether another course date and time is suitable.
QAI will refund all payments made by a client if the course is cancelled or course commencement is postponed by more than four weeks, unless alternative arrangements acceptable to the client can be made.
The client may also choose to transfer his/her registration (of equal value) to any other QAI course without incurring any additional cost (unless specifically mentioned by QAI) subject to the availability of space. QAI will also try to accommodate alternative arrangements acceptable to the client.
QAI cannot be held responsible for any financial loss incurred by the client or its employer due to rescheduling or cancellation of any course.
All fees will be refunded through Cc-Avenue or by cheque in favour of the party who had paid the fee earlier, as will be decided by the company.
A course participant will not receive a refund for non-attendance in a scheduled course. In the case of an act of God, natural disaster or hospitalization that prevents the client from attending, a request can be made in writing to customer_relations@qaiglobal.com for consideration of a refund. Documentation may be required to support your claim for a refund.
In case any participant is unable to complete the certification process (assessments, project completion etc.) after completing the training, they will be issued a participation certificate/letter of attendance. For attaining the completion certificate the participant will be required to follow the protocol applicable to the training (This will be governed by QAI & other accreditation body policies). In case of such a lapse where certification process is completed with a gap post training completion, additional payments may be applicable.
For any cancellation request from participant, the refund of fee shall be done on the following basis:
| S.No. | Time when cancellation request is received | Refund allowed |
|---|---|---|
| 1. | Requested with at least 7 days gap between receiving the request and training start date (both days excluded) | 100% |
| 2. | Requested with at least 2 days gap between receiving the request and training start date (both days excluded) | 50% |
| 3. | Requested with less than 2 days gap between receiving the request and training start date (both days excluded) | Nil |
| 4. | No show of participant coming through Corporate Nomination | No deduction. Invoice will be as per PO/SOW/mail. |