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ITIL Plan, Implement & Control (PIC)

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The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximising value from these practices. These are namely: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.
ITIL 4 Specialist: Plan, Implement and Control enables professionals to:

  • Define the key concepts, principles, value and challenges of ITIL 4’s five management practices.
  • Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
  • Integrate the practices in the organisation’s value streams.
  • Understand the interfaces and synergies across these five practices.
  • Apply metrics and practice success factors to improve performance.
  • Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
  • ITIL 4 Foundation Certificate in IT Service Management OR ITIL 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organisation.


  • The exam is administered by PeopleCert.
  • The exam is 90 minutes in duration, includes 40 multiple-choice questions and is administered online by an independent examination body. Participants are provided with an exam voucher so they can schedule the exam at their convenience on any date after completion of the course.
  • A passing mark of 65% is required to receive certificate. An exam review is included in the course to help prepare attendees for the final exam.
Get 10% discount on a group of 4 or more nominations! (Discount will be applied during checkout)
Only applicable for selected batches and courses.

ITIL Plan, Implement & Control (PIC)

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