Name: ITIL ® 4 PM : Deployment Management
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Course Overview
Concepts Covered

The ITIL 4 Deployment Management Practice Module is structured and aligned around the ITIL framework. The examination assesses whether the candidate demonstrates sufficient understanding and application of the concepts covered in the ITIL 4 Deployment Management Practice publication, including processes, roles, value streams, and capability assessment.

Target Group:
This certification is best suited for professionals engaged in Service Delivery roles, including:

IT Managers and Support Teams.
System Administrators and Analysts.
Operations Managers.
Database Administrators.
Service Delivery Professionals.

The module covers the following aspects of Incident Management:

The key concepts of the practice.
The processes of the practice.
The roles and competencies of the practice.
How information and technology support and enable the practice.
The role of partners and suppliers in the practice.
How the ITIL capability model can be used to develop the practice.
Recommendations for practice success.

Exam Format
The ITIL ® 4 PM: Deployment Management exam format is as follows:

Multiple choice format.
20 questions per paper.
65% required to pass (13 out of 20).
30 minutes duration.
Closed book.

Prerequisites:

ITIL ® 4 Foundation.

Course Overview

Concepts Covered

ITIL ® 4 PM : Deployment Management

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