ITIL ® 4: Drive Stakeholder Value covers all types of engagement and interactions between a service provider and its customers, users, suppliers, and partners. It explores various steps organizations can take in order to drive stakeholder value, including (but not limited to) fostering relationships, understanding markets and stakeholders, and capturing and realizing value.
The course also addresses the conversion of demand into value through IT-enabled services, providing necessary tools to increase stakeholder satisfaction. It can be adapted in all types of organizations to establish, maintain, and develop effective service relationships.

Target Group:

This certification is best suited for Professionals engaged in Service Delivery. The audience also includes ITSM practitioners managing the operation of IT-enabled & digital products and services, and customer-facing service delivery professionals.

Holders of the ITIL ® 4 DSV certification will be able to demonstrate their knowledge and understanding of:

How customer journeys are designed.
How to target markets and stakeholders.
How to foster stakeholder relationships.
How to shape demand and define service offerings.
How to align expectations and agree details of services.
How to onboard and offboard customers and users.
How to act together to ensure continual value co-creation (service consumption/provisioning).

Exam Format
ITIL® 4 Specialist – Drive Stakeholder Value, exam format is following:

Multiple choice format.
40 questions per paper.
70% to pass, or 28/40.
90 minutes’ duration.
Closed book.

Prerequisites:

ITIL ® 4 Foundation certificate.

Course Overview

Concepts Covered

ITIL® 4 Specialist – Drive Stakeholder Value (DSV)

Any Query?