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ITIL® 4 Managing Professional (MP) Transition

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ITIL® 4 Managing Professional (MP) Tansition Training & Certification

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Why go for ITIL® 4 Managing Professional (MP) Transition Training & Certification

The ITIL® 4 Managing Professional transition module is designed to allow ITIL® v3 candidates who have already invested to easily transition across to ITIL® 4. They can gain the designation of ITIL® 4 Managing Professional via one course and one exam.

The transition module enables candidates to recognise their previous achievements while still gaining the up-to-date skills and knowledge needed to navigate the digital service economy.

The module will provide information on the key elements of the following modules from ITIL® 4 Managing Professional:

• ITIL® 4 Specialist Create, Deliver and Support
• ITIL® 4 Specialist Drive Stakeholder Value
• ITIL® 4 Specialist High Velocity IT
• ITIL® 4 Strategist Direct Plan and Improve.

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ITIL 4 Specialist Create, Deliver and Support.

ITIL 4 Specialist Drive Stakeholder Value.

ITIL 4 Specialist High Velocity IT.

ITIL 4 Strategist Direct Plan and Improve.

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ITIL® Foundation

  • Understand the key concepts of service management.
  • Understand how the ITIL® guiding principles can help an organization adopt and adapt service management.
  • Understand the four dimensions of service management.
  • Understand the purpose and components of the ITIL® service value system.
  • Understand the activities of the service value chain, and how they interconnect.

Create, Deliver and Support (CDS)

  • Understand how to plan and build a service value stream to create, deliver, and support services.
  • Know how relevant ITIL® practices contribute to the creation, delivery and support across the SVS and value streams.
  • Know how to create, deliver and support services.

Drive Stakeholder Value (DSV)

  • Understand how customer journeys are designed.
  • Know how to foster stakeholder relationship.
  • Know how to shape demand and define service offerings.
  • Know how to onboard and offboard customers and users.
  • Know how to act together to ensure continual value co-creation (service consumption / provisioning).
  • Know how to realise and validate service value.

High Velocity IT (HVIT)

  • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
  • Understand the digital product lifecycle in terms of the ITIL® ‘operating model’.
  • Understand the importance of the ITIL® Guiding Principles and other fundamental concepts for delivering high velocity IT.

Direct, Plan & Improve (DPI)

  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement.

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