ITIL®4 PM: Relationship Management

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COURSE OVERVIEW:

The ITIL 4 Relationship Management Practice Module is structured and aligned around the ITIL framework. The examination is designed to assess whether candidates can demonstrate understanding and application of concepts covered in the ITIL 4 Relationship Management Practice, including processes, roles, value streams, and capability assessment.

Target Audience:
This certification is ideal for professionals engaged in Service Delivery roles, including:

• IT Managers and Support Teams.
• System Administrators and Analysts.
• Operations Managers.
• Database Administrators.
• Service Delivery Professionals.

Concepts Covered:

• The key concepts of the practice.
• The processes of the practice.
• The roles and competences of the practice.
• How information and technology support and enable the practice.
• The role of partners and suppliers in the practice.
• How the ITIL capability model can be used to develop the practice.
• Recommendations for practice success.