ITIL Practice Manager : Problem Management Practice

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COURSE OVERVIEW:

This module focuses on the key concepts, principles, value, and challenges of the Problem Management Practice.

It provides guidance on reducing the likelihood and impact of incidents by identifying causes and managing workarounds and known errors.

Target Group:
This certification is suited for Professionals in Service Delivery, IT Managers, Support Teams, System Administrators, Analysts, Operations Managers, Database Administrators, and Service Delivery Professionals.

Concepts Covered:

• The key concepts of Problem Management.
• The processes of the practice.
• The roles and competences required for effective Problem Management.
• How information and technology support and enable the practice.
• The role of partners and suppliers in Problem Management.
• How the ITIL capability model enhances practice development.
• Recommendations for successful practice implementation.