Name: ITIL ® 4 PM : Service Level Management
Availability: OutOfStock

Course Overview
Concepts Covered

The ITIL 4 Service Level Management Practice Module is structured and aligned around the ITIL framework. The examination assesses whether candidates can demonstrate understanding and application of concepts covered in the ITIL 4 Service Level Management Practice, including processes, roles, value streams, and capability assessment.

Target Group:
This certification is ideal for professionals engaged in Service Delivery roles, including:

IT Managers and Support Teams.
System Administrators and Analysts.
Operations Managers.
Database Administrators.
Service Delivery Professionals.

The module covers the following aspects of Incident Management:

The key concepts of the practice.
The processes of the practice.
The roles and competencies of the practice.
How information and technology support and enable the practice.
The role of partners and suppliers in the practice.
How the ITIL capability model can be used to develop the practice.
Recommendations for practice success.

Exam Format
The ITIL ® 4 PM: ITAM exam format is as follows:

Multiple choice format.
20 questions per paper.
65% required to pass (13 out of 20).
30 minutes duration.
Closed book.

Prerequisites:

ITIL ® 4 Foundation.

Please add the listed trainings to your cart below and proceed with payments.
If a training is not listed, kindly use the below placed “Enquiry” button to share your details and we will get in touch with you with necessary details.

Enquiry

Course Overview

Concepts Covered

ITIL ® 4 PM : Service Level Management

Any Query?