Name: ITIL ® 4 PM : Incident Management
Price: 25000.00 INR
Availability: InStock

Course Outline
Concepts Covered

COURSE OVERVIEW:

The key concepts of the practice.
TThe processes of the practice.
TThe roles and competences of the practice.
THow information and technology support and enable the practice.
TThe role of partners and suppliers in the practice.
THow the ITIL capability model can be used to develop the practice.
TThe recommendations for the practice success.

Target Group:

This certification is suited for professionals engaged in Service Delivery, IT Managers, Support Teams, System Administrators, Analysts, Operations Managers, Database Administrators, and Service Delivery Professionals.

The module covers the following aspects of Incident Management:

Understanding the key concepts, principles, and values of Incident Management.
Guidance on minimizing the negative impact of incidents by restoring service operation quickly.
Structured framework aligned with ITIL 4 practices.

Exam Format
ITIL ® 4 PM: Incident Management exam format:

Multiple choice format.
20 questions per paper.
65% to pass, or 13/20.
30 minutes’ duration.
Closed book.

Prerequisites:

ITIL ® 4 Foundation

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Course Outline

Concepts Covered

ITIL ® 4 PM : Incident Management

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