ITIL Practice Manager : Change Enablement

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COURSE OVERVIEW:

The ITIL 4 Change Enablement Practice Module is structured and aligned around the ITIL framework. The examination assesses whether the candidate demonstrates sufficient understanding and application of the concepts covered in the ITIL 4 Change Enablement Practice publication, including processes, roles, value streams, and capability assessment.

This certification is best suited for professionals engaged in Service Delivery roles, including:

• IT Managers and Support Teams.
• System Administrators and Analysts.
• Operations Managers.
• Database Administrators.
• Service Delivery Professionals.

Concepts Covered:

• The key concepts of the practice.
• The processes of the practice.
• The roles and competencies of the practice.
• How information and technology support and enable the practice.
• The role of partners and suppliers in the practice.
• How the ITIL capability model can be used to develop the practice.
• Recommendations for practice successi.