Dynamic Communication
This workshop will provide participants with an overview to the DISC Psychometric tool. Using the DISC tool they will be able to understand their own behavioral style and be able to understand and appreciate others’ behavioral styles and be able to understand the Adaptations required for enhanced communication, understanding and relationships
Workshop Outline
- Introduction to Communication – Verbal, Non Verbal
- Understanding Behavior
- Understanding DISC – the Universal language
- The 4 dimensions of behavior – D,I,S,C
- Deciphering DISC : Reading the DISC graph
- Understanding behavioral styles
- Interfacing with different behavior styles
- Adaptation to behavioral styles
Workshop Takeaways
At the end of the workshop, the participants will have an understanding of how behavioral styles affect communication; they will have a better understanding of their own self, their own behavioral styles and how they can adapt to behavior of others to have improved communication and avoid conflicts. Learning about a behaviour model will help a person to better understand themselves and those around.
While anyone can attend this seminar, it is best suited for individuals who work in teams, particularly if they are in a managerial/ supervisor role
Session – 1 (2 hours) :
• Introduction, Agenda, Expectations
• Introduction to Communication – Verbal, Non-Verbal Communication
• Non verbal Communication
• Understanding behavior
• Introducing DISC
Session – 2 (2 hours):
• Understanding the 4 dimensions of behavior – the D, I, S, C
• Characteristics of each of the 4 dimensions
• Combination of the 4 dimensions in a individual
• Reading the DISC graph
Session – 3 (2 hours)
• Reading the DISC graph : Understanding Behavioral styles
• Exercise
• Interfacing with different behavior styles
• Observable behavior
Session – 4 (2 hours)
• Adaptation to behavioral styles by observing tone of voice, words, body language and pace.
• Applications of DISC to improved Communication, Sales, Team Building, Social Relationships, Job Selection, Customer Service
• Summarization
• Closure and Feedback
