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Get started with Design Thinking – A 1 Day workshop Mumbai by QAI

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What is
Design Thinking

Design Thinking is a process to help us prototype, create and innovate. Design Thinking helps shift mindsets: From a consumers mindset to a producers mindset. From an accepting mindset to a questioning mindset. From a passive mindset to an active and empowered mindset.

It is a method of problem-solving strategy wherein the data collected is expressed visually in order to create new strategies, ways and methods to solve problems, create opportunities or strengthen weaknesses.

David P. Isaac is a Consulting Partner and Practice Head for BPI and Innovation.

Former Head of Quality for Customer service design and Enhancement with Reliance Infocomm Ltd.

Expert in NPD- New product development and improving product quality with Godrej GE Appliances LTD

David is an expert in business process improvement, improving customer experience and enhancing organization’s core capabilities using Six Sigma, Lean, NPD, CEM- Customer experiential management and TRIZ – Innovation.

He has 24 years’ experience with more than 8 years of the same involved with consulting and training for more than 50 organizations. Focus areas have been to enhance value in processes through designing them “outside in” from the customers perspective.

A certified MATRIZ Innovation Master at Level 3 he is also a certified MBB and part of the standards committee for HDI.

Provided designed solutions using Innovation, agile processes and analytical tools.

David has a global exposure and have consulted 60+ companies in 10+ countries

David has led Business Transformation, Strategic Change Management, Data Analytics and Operation Excellence initiatives across organizations in IT / ITES, IT IS, BFSI, Manufacturing, Services, HR, and Service Support functions.




Learn about the concepts behind this powerful new paradigm, how to apply it and when to apply it.

Learn to dirty your hands by using some of the key tools that are part of Design Thinking.

Feel the impact of Design Thinking in various domains through the case studies.

Uncover opportunities and hidden potential in your organization

Learn the framework that helps build digital ecosystems

Align various stakeholders and leaders towards a single purpose

Create real business impact over sustained periods of time

Create a culture of design and empathy in your organization

The participants design something specific using the principles of Design Thinking while they are guided through the stages of the process (Empathize, Define, Ideate, Prototype, and Test).
What is Design Thinking; why it is extremely important; the history and evolution of the framework.
Deep-dive into the key principles of Design Thinking – like Human Centeredness, Problem Seeking, Collaboration, Action Orientation, and so on.
Details of what happens in Empathize, Define, Ideate, Prototype, and Test stages (Stanford DT process model). Sharing of real-life case stories where these stages made a significant difference to the evolution of the product/ service.
The most important tools of Design Thinking like Empathy Maps, Journey Maps, User Personas, Mind Maps, etc. are covered with samples. The participants will also dirty their hands in building some of these.
The relationship between Design Thinking and Agile and Lean/Six-Sigma are also explored.
Consolidation of the workshop; Key Players in Design Thinking; Some more real-life success stories

What will you
Learn & Do at the workshop

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Contact Us to arrange a call back for free consultation on how our workshops can be of benefit to you and your organisation

Frequently asked

  • There is no eligibility criteria set for the course. However, it is essential to come with an open mind.
  • Laptop is desirable to have but not mandatory. There are no other requirements – software or otherwise.
  • “Get Started with Design Thinking” is a 1 day workshop.
  • Case studies, detailed presentations in classroom, Individual and group exercises and games, field research.
  • Yes, every participant will receive a Certificate of Participation from QAI.

Fast Facts about QAI

QAI is a leading global consulting and workforce development organization addressing Operational Excellence in knowledge intensive service organizations.

Courses offered from 8 Domains
Countries Served
  • For details on Pricing, Schedule or to request a call back, contact here


    In-House Trainings

    Understand how Design Thinking helps organisations discern unmet needs and create value from insights with our In-House Training and Consulting.


    Group Registrations

    It will be an interactive session so bring along your team. We offer special packages for group registrations.

  • Download Design Chronicles by Sudhindra V.

    The download link will be mailed to you after submission.