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Business Process Improvement

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Business Process Improvement

In today’s competitive market, organisations need to ensure continual improvement. On one hand manufacturing companies focus on improving quality, increasing productivity and reducing cost while service industries are driven by the need to reduce response time and enhance customer satisfaction. QAI facilitates business process improvement in these industries through the practical application of tools and methodologies like Six Sigma, Lean and other associated disciplines.

Six Sigma

Six Sigma is a business management strategy which strives to improve process outputs by identifying and removing the causes of defects (errors) and hence, minimize variability. QAI’s Six Sigma implementation has been designed and is delivered by people who have extensive understanding of industry best practices as well as functional expertise on Six Sigma tools, techniques and project management. Our trained consultants and industry practioners utilize and integrate various problem solving tools to create a unique, client-formulated offering through services.

QAI’s Six Sigma coaches have trained over 4000+ people on Lean Six sigma Black Belt, Green Belt, Yellow Belt, Lean Black Belt and Lean Green Belt across industry sectors.

QAI’s Six Sigma coaches have cumulatively led / mentored over 2500+ successful Six Sigma projects at leading organisations.

Instructor led and blended trainings

QAI has the knowledge and the expertise in providing sector specific training inputs and sharing sector specific case studies and examples with the participants. Our specialized training follows the “learn-apply” approach to facilitate knowledge transfer to quality and process teams. We also deliver focused analysis; concentrating on a specific issue for change and improvement besides organizational wide process excellence.

  • Certified BPO Team Lead
  • Certified BPO Quality Analyst
  • Certified Lean Practitioner
  • Cost of Quality
  • Lean Six Sigma Black Belt (LSSBB)
  • Lean Six Sigma Green Belt (LSSGB)
  • Lean Six Sigma Yellow Belt (LSSYB)
  • Negotiation Skills
  • Consulting Services

    QAI’s consulting services enable organisation’s to increase business performance by positively impacting critical metrics like turnaround time, service delivery and productivity. Our framework is based on an amalgamation of problem solving tools and methodologies, suited to different industry verticals and we work with the management and operations team to systemise a culture of operational excellence and change management