ITIL® Infrastructure Management
This workshop describes how current “best practice” will improve the quality of your ICT provision and help deliver the agreed business benefits.
Workshop Benefits
This course will enable delegates to:
- Identify ICT requirements and develop ICT plans and strategies
- Design a resilient ICT infrastructure for current and future requirements
- Coordinate, measure and review the implementation progress
- Ensure that the ICT infrastructure is able to support the requirements of the IT services that support the business
- Prepare for the ISEB ITIL® Infrastructure Management Certificate examination
- ICT Infrastructure, Service, Applications, Programme, Business and Operations Managers
- All other ICT staff including Business Analysts, Development, Delivery and Support staff. Anyone responsible, or potentially responsible, for the management of ICT infrastructure
Workshop Content
- Introduction
- Overview of Service Management
- Design and Planning
- Programme and Project Management
- Deployment
- Business Case and Requirements Analysis
- Operations
- Supplier, Product and Service Selection
- Technical Support
- How to create a center of technical excellence to support all other
- Implementing ICTIM and Benefi ts Realization
