ITIL® Lifecycle

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ITIL Certified Professional

What is ITIL

Qualification Scheme

The ITIL® certification scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL best practice to various degrees of depth and detail.

The tiered structure of the qualification offers candidates flexibility relating to the different disciplines and areas of ITIL and the ability to focus their studies on key areas of interest.

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The ITIL Foundation is the entry level qualification which offers a general awareness of the key elements, concepts, and terminology used in the ITIL Service Lifecycle, including the links between Lifecycle stages, the processes used, and their contribution to Service Management practices.

The ITIL framework is designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels and is the most widely accepted approach to IT service management across the globe.

ITIL Foundation

ITIL Service Operations

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The Service Transition (ST) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.

The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the certification also covers management of technology considerations and challenges and risks.

ITIL Service Transition

ITIL Continual Service Improvement

The Continual Service Improvement (CSI) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

The CSI certification focuses on how organizations and individuals can strategically review the products and services they have produced following the strategy, design, transition and operation stages of the IT Service Lifecycle and offers guidance on how this process should be organized and executed. It also includes guidance on the tools and technology that can be used to support CSI activities as well as how to evaluate risks and critical success factors.

The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

The Service Design (SD) module is one of the certifications within the ITIL® Service Lifecycle work stream. It focuses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization or programme.

ITIL Service Design

ITIL Service Strategy

The Service Strategy (SS) certification is one of five ITIL® Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors and have the skills to develop and progress strategy within an organization or programme.

The ITIL® Expert level certification is aimed at those who are interested in demonstrating knowledge of the ITIL Scheme in its entirety. The certificate is awarded to candidates who have achieved a range of ITIL certifications and have achieved a well rounded, superior knowledge and skills base in ITIL Best Practices.

This certification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.

You also need to achieve the ITIL Expert certificate if you want to progress to the ITIL Master level, which is the highest and final certification within the ITIL scheme.

ITIL MALC

Frequently asked
Questions

What is the Duration of Course?

ITIL Foundation: 4 Days, 4 Hours per day, On Fridays and Saturdays
ITIL Service Operations: 3 Days, 6 Hours per day, On Friday and Saturdays
ITIL Service Transition: 3 Days, 6 Hours per day, On Friday and Saturdays
ITIL Continual Service Improvement: 3 Days, 6 Hours per day, On Friday and Saturdays
ITIL Service Design: 3 Days, 6 Hours per day, On Friday and Saturdays
ITIL Service Strategy: 3 Days, 6 Hours per day, On Friday and Saturdays
ITIL MALC: 4 Days, 6 Hours per day, On Fridays and Saturdays

What are the Exam Pattern and Format?

Exam Format: Multiple Choice
Exam Delivery: Web-based/Offline

Who will benefit from this course (Target Audience)?

IT professionals
Business managers
Business process owners
CTOs
CIOs
Managers
Team leaders
Service designers
Supervisory staff
IT architects
IT planners
IT security managers
IT consultants
IT audit managers

Pre-Requisite of the course?

ITIL Foundation: There is no pre-requisite to attend this course.
ITIL Intermediate: You need to be ITIL Foundation certified to attend this course.
ITIL Expert: You need have earned 22 credits in order to apply for ITIL Expert exam .

Participants Speak

“What I loved most about the training was that there was no ppt/ everything was done and written on white chart papers and activity based learning. Very interactive!”

“The trainer involved everyone in the discussions, which was great. And he did a lot of the teaching with games, which is very helpful”

“Loved the practical approach of the training, don’t change anything”

“The faculty (trainer) was brilliant. I want to take more sessions from him!”

“Trainer was very active all throughout and ensured he gave everyone enough time to clarify their doubts if any. Did not rush through at all!”