Classroom Training

Study Notes & Case Studies

Assessments

Certificates

Course Certified Professional

Why go for ITIL: SS
Certification with QAI

The ITIL® Intermediate Qualification: Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL® Intermediate Lifecycle stream, and one of the modules that leads to the ITIL® Expert in IT Service Management.

The purpose of this training module and the associated exam and Certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL® Service Strategy publication.

Courses offered from 12 categories

0Yrs

Industry
Experience

0K+

Trained
Professionals

Corporate
Training

Success
Rate

Registered vendor of 1500+ Clients

Service Strategy Principles

Defining Services and Market Spaces

Conducting Strategic Assessments

Financial Management

Service Portfolio Management

Managing Demand

Driving Strategy Through The Service Lifecycle

Critical Success Factors and Risks

Know More

What
will you
Learn

Who Should
Attend

The main target group for the ITIL® Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIO's, CTO's, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in the ongoing management, coordination and integration of strategizing activities within the Service Lifecycle.

The course covers the management of service strategy and core information of supporting activities within the Service Strategy stage, but not the detail of each of the supporting processes.

What are the prerequisites for attending?

1. ITIL® Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
2. Successful completion of an Accredited Course for the module from an ITIL®Accredited Training Organization.

What is the format of the examination?

8 Complex Multiple choice, scenario based questions

What is the duration of the examination?

90 Minutes

What is the passing score?

70% (28 out of 40)

Frequently asked
Questions

View Calendar & Price

Participants Speak

“What I loved most about the training was that there was no ppt/ everything was done and written on white chart papers and activity based learning. Very interactive!”

Become ITIL® (SS) Certified Professional with QAI