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Why go for ITIL: SO
Certification with QAI

In order to provide effective and effi cient delivery and support of key services and to ensure fair value for the customer and service provider, IT departments must successfully implement ITIL® Service Operation best practices.

In this course, you learn how to plan, implement and optimize the Service Operation processes and gain the skills required to take the ITIL® Intermediate Qualifi cation: Service Operation Certifi cation Exam

Courses offered from 12 categories

0Yrs

Industry
Experience

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Registered vendor of 1500+ Clients

Applying the Incident Management Lifecycle to quickly restore normal operation

Enabling internal customers to use a service while protecting against unauthorized access

Preventing recurring problems and resulting incidents with effective Problem Management

Ensuring decision-making that balances stability vs. responsiveness and quality vs. cost

Prepare for and take the ITIL® Intermediate Qualifi cation: Service Operation Certification Exam

Plan key activities for Service Operation processes

Maintain stability in Service Operations while allowing for changes in design, scale, scope and service levels

Support operations through new models and architectures such as shared services

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What
will you
Learn

Who Should
Attend

This course is valuable for those who want to achieve the ITIL® Intermediate Qualifi cation: Service Operation Certifi cate. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certifi cation Exam on the final day.

What are the prerequisites for attending?

1. ITIL® Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
2. Successful completion of an Accredited Course for the module from an ITIL®Accredited Training Organization.

What is the format of the examination?

8 Complex Multiple choice, scenario based questions

What is the duration of the examination?

90 Minutes

What is the passing score?

70% (28 out of 40)

Frequently asked
Questions

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Participants Speak

“What I loved most about the training was that there was no ppt/ everything was done and written on white chart papers and activity based learning. Very interactive!”

Become an ITIL® (SO) Certified Professional with QAI