In order to provide effective and effi cient delivery and support of key services and to ensure fair value for the customer and service provider, IT departments must successfully implement ITIL® Service Operation best practices.
In this course, you learn how to plan, implement and optimize the Service Operation processes and gain the skills required to take the ITIL® Intermediate Qualifi cation: Service Operation Certifi cation Exam
Courses offered from 12 categories
Registered vendor of 1500+ Clients
Applying the Incident Management Lifecycle to quickly restore normal operation
Enabling internal customers to use a service while protecting against unauthorized access
Preventing recurring problems and resulting incidents with effective Problem Management
Ensuring decision-making that balances stability vs. responsiveness and quality vs. cost
Prepare for and take the ITIL® Intermediate Qualifi cation: Service Operation Certification Exam
Plan key activities for Service Operation processes
Maintain stability in Service Operations while allowing for changes in design, scale, scope and service levels
Support operations through new models and architectures such as shared services
This course is valuable for those who want to achieve the ITIL® Intermediate Qualifi cation: Service Operation Certifi cate. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certifi cation Exam on the final day.