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Why go for ITIL: SD
Certification with QAI

ITIL® 2011 Service Lifecycle: Service Strategy best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision.

In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL® 2011 Service Lifecycle: Service Strategy Certification Exam.

Courses offered from 12 categories

0Yrs

Industry
Experience

0K+

Trained
Professionals

Corporate
Training

Success
Rate

Registered vendor of 1500+ Clients

Establishing and justifying the constraints for different IT services

Developing and presenting a high-level security policy

Preparing and justifying a continuity approach for a set of services

Creating a fi nancial justifi cation for the purchase and deployment of Service Design tools

Producing a draft Service Level Agreement (SLA)

Completing Business Impact Analysis and Risk Management Prepare for and take the ITIL® Intermediate

Qualifi cation: Service Design Certification Exam

Define the goal, objectives and scope of Service Design

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What
will you
Learn

Who Should
Attend

This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Design Certifi cate. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certifi cation Exam on the final day.

What are the prerequisites for attending?

1. ITIL® Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
2. Successful completion of an Accredited Course for the module from an ITIL®Accredited Training Organization.

What is the format of the examination?

8 Complex Multiple choice, scenario based questions

What is the duration of the examination?

90 Minutes

What is the passing score?

70% (28 out of 40)

Frequently asked
Questions

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Participants Speak

“What I loved most about the training was that there was no ppt/ everything was done and written on white chart papers and activity based learning. Very interactive!”

ITIL: Service Design

Become ITIL® (SD) Certified Professional with QAI