ITIL® 2011 Service Lifecycle: Service Strategy best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision.
In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL® 2011 Service Lifecycle: Service Strategy Certification Exam.
Courses offered from 12 categories
Registered vendor of 1500+ Clients
Establishing and justifying the constraints for different IT services
Developing and presenting a high-level security policy
Preparing and justifying a continuity approach for a set of services
Creating a fi nancial justifi cation for the purchase and deployment of Service Design tools
Producing a draft Service Level Agreement (SLA)
Completing Business Impact Analysis and Risk Management Prepare for and take the ITIL® Intermediate
Qualifi cation: Service Design Certification Exam
Define the goal, objectives and scope of Service Design
This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Design Certifi cate. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certifi cation Exam on the final day.