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Why go for ITIL: CSI
Certification with QAI

ITIL® Continual Service Improvement links improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services.

In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL® Continual Service Improvement Certification Exam.

Courses offered from 12 categories

0Yrs

Industry
Experience

0K+

Trained
Professionals

Corporate
Training

Success
Rate

Registered vendor of 1500+ Clients

Justifying the role of continual service improvement

Applying the 7-step improvement process to enhance service quality and operational performance

Conducting a SWOT analysis

Creating a communication plan to engage the organization around CSI for IT service management

Prepare for and take the ITIL® Intermediate Qualifi cation: Continual Service Improvement Certifi cation Exam

Plan key activities for Continual Service Improvement processes in the context of the Service Lifecycle

Optimize the quality of IT service provision within an organization

Measure Continual Service Improvement processes using critical success factors and key performance indicators

Know More

What
will you
Learn

Who Should
Attend

This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Continual Service Improvement Certificate. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

What are the prerequisites for attending?

1. ITIL® Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.
2. Successful completion of an Accredited Course for the module from an ITIL®Accredited Training Organization.

What is the format of the examination?

8 Complex Multiple choice, scenario based questions

What is the duration of the examination?

90 Minutes

What is the passing score?

70% (28 out of 40)

Frequently asked
Questions

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Participants Speak

“What I loved most about the training was that there was no ppt/ everything was done and written on white chart papers and activity based learning. Very interactive!”

Become ITIL® (CSI) Certified Professional with QAI – Live Virtual Training