ITIL® Continual Service Improvement links improvement efforts and outcomes with Service Strategy, Design, Transition and Operations. Successful implementation of CSI best practices enables IT departments to create and maintain value for customers through better design, introduction and operation of services.
In this course, you learn how to plan, implement and optimize the Continual Service Improvement processes and gain the skills required to take the ITIL® Continual Service Improvement Certification Exam.
Courses offered from 12 categories
Registered vendor of 1500+ Clients
Justifying the role of continual service improvement
Applying the 7-step improvement process to enhance service quality and operational performance
Conducting a SWOT analysis
Creating a communication plan to engage the organization around CSI for IT service management
Prepare for and take the ITIL® Intermediate Qualifi cation: Continual Service Improvement Certifi cation Exam
Plan key activities for Continual Service Improvement processes in the context of the Service Lifecycle
Optimize the quality of IT service provision within an organization
Measure Continual Service Improvement processes using critical success factors and key performance indicators
This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Continual Service Improvement Certificate. The ITIL® V3 Foundation Certifi cate (or V2-V3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.