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ITIL® 4 Foundation Certification Training – LP

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  • Curriculum

  • What will you learn

  • Introduction

ITIL® 4 Foundation Certification Training

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Classroom Training

Study Notes & Case Studies

Assessments

Certificates

Course Certified Professional

Why go for ITIL® 4 Certification with QAI

ITIL® 4 has been designed to help organisations meet the increasing demand from the current complex digital environment. The new scheme is aligned with ITIL® v3 and has been streamlined to encourage conversion beyond ITIL® foundation level.

The benefits of a candidate moving to ITIL® 4 are:

  1. Demonstrate that a candidate has the knowledge to navigate the modern digital landscape
  2. Shows that a candidate’s certification/skills are up-to-date.

Axelos has created recommended routes that allows candidates to transition while still gaining the skills and knowledge needed to understand the core concepts of ITIL® 4.

Know More

The four dimensions of service management

The ITIL® Service Value System

The seven guiding principles

The Service Value Chain

The 34 ITIL® practices, with a focus on 18 these

Key concepts from Lean, Agile, DevOps and Organizational Change Management and why these are important to deliver business value

What
will you
Learn

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Course
Curriculum

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Introduction

  • IT Service Management in the modern world
  • About ITIL® 4

Key concepts of Service Management

  • Value
  • Value co-creation
  • Service providers
  • Service consumers
  • Other stakeholders
  • Products
  • Services
  • Configuring resources for value creation
  • Service offerings
  • Service relationship
  • Utility and Warranty

The Four Dimensions of Service Management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External Factors

The Service Value System

  • Service value system an overview
  • Opportunity, demand and value

The ITIL® Guiding Principles

  • Focus on Value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Governance

  • Governing bodies and governance
  • Governance in SVS

Service Value Chain

  • Plan
  • Improve
  • Engage
  • Design and transition
  • Obtain/build
  • Deliver and support

Continual Improvement

  • Steps of the continual improvement model
  • Continual improvement and the guiding principles

ITIL® Management Practices

  • Continual Improvement
  • Information security management
  • Relationship management
  • Supplier management
  • Availability management
  • Capacity and performance management
  • Change control
  • Incident management
  • IT asset management
  • Service configurations management
  • Monitoring and event management
  • Release management
  • Deploy management
  • Service continuity management
  • Service desk
  • Service level management
  • Service request management

Exams

  • RECAP
  • EXAMS
    • Exam Format:
      • Multiple choice
      • 40 questions
      • Online or paper based exams available through Peoplecert
      • Maximum 60 minutes duration
      • Closed book
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