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ITIL® 2011 Service Lifecycle: Service Transition

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Online Training

Doubt Clearing Sessions

Assessments

Certificates

ITIL Certified Professional

About this
Workshop

Successful implementation of ITIL® Service Transition best practices enables IT departments to develop capabilities for transitioning new and changed services into operations, ensuring that requirements are effectively realized while controlling the risks of failure and disruption.

In this course, you learn how to plan, implement and optimize the Service Transition processes and gain the skills required to take the ITIL® Intermediate Qualification: Service Transition Certification Exam.

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Evaluating Service Transition criteria for a service and business environment

Developing a Change Management process for introduction of a new service

Establishing stakeholder management strategies

Developing and justifying test strategies for new services in a variety of business environments

Specifying tool requirements and implementation success criteria

Prepare for and take the ITIL® Intermediate Qualification:Service Transition Certifi cation Exam

Outline key activities for Service Transition processes in the context of the Service Lifecycle

Enhance the quality of IT service provision within an organization

Measure Service Transition processes using critical success factors and key performance indicators

Workshop 
Benefits

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Course
Curriculum

Introduction and Overview

Key Principles of Service Transition

Primary ITIL® processes within Service Transition

Service Asset and Configuration Management

Common Service Operation Activities

Monitoring and control of IT operations

Knowledge Management

Release and Deployment Management

Other considerations

Common Service Transition Operational Activities

Organizing for Service Transition

Technology-Related Issues

Implementing and Improving Service Transition

Frequently asked
Questions

What is the Duration of Exam?

  • 90 Minutes

What are the Exam Pattern and Format?

  • Exam Format: Complex Multiple Choice, Scenario Based Questions
  • Exam Delivery: Paper Based

Who will benefit from this course (Target Audience)?

This course is valuable for those who want to achieve the ITIL® Intermediate Qualification: Service Transition Certificate.

Pre-Requisite of the course?

The ITIL® V3 Foundation Certificate (or V2-V3 bridge equivalent) is required to take the ITIL® Certification Exam on the final day.

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