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Business Relationship Management Professional

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Why go for BRMP Foundation
Certification with QAI

The BRMP® training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge for enabling the participants to establish Business Relationship Management Capability within the organization and maximize value for Internal and External Business partners (Customers).

This is an instructor led classroom course that uses a combination of lectures, practical group discussions, group assignments and sample exam to provide the student with a foundation understanding of the essential aspects of Business Relationship Management and to prepare them for the Foundation Certificate in Business Relationship Management examination.

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Courses offered from 12 categories
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Business Relationship Management as a Capability and a Role(Comprehension)

The Three key aspects of Business Relationship Management – Connector, Orchestrator and Navigator

House of BRM

The Four core BRM Disciplines – Demand Shaping, Exploring, Servicing and Value Harvesting

The characteristics of the BRM role

Tools and Techniques for analyzing and improving the Business Relationship Maturity

What it means to perform and become a strategic partner, contributing to business strategy formulation and shaping business demand for the provider’s services?

Leverage Portfolio Management best practices and techniques to maximize realized business value

Business Transition Management and the conditions for successful organizational change programs to minimize value leakage

The BRM role in Service Management and alignment of services and service levels with business needs

The principles, methods and practices of effective and persuasive communication.

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Attempt a mock test

  • Can explain the goals and objectives of the BRM role.
  • Understand why the BRM role is gaining importance and how it is evolving in response to business and provider forces.
  • Explain the concepts of Business Demand Maturity and Provider Supply Maturity and how these impact the BRM role.
  • Understand the drivers of relationship maturity and can differentiate between tactical and strategic BRM roles and how these relate to order taker, trusted consultant and strategic business partner.
  • Can explain common BRM reporting and organizing structures.
  • Understand “Demand Shaping” to increase value realization from provider investments, services and assets.
  • Can use a Strategic Relationship Management Process and Tools to strengthen business partner and provider relationships.
  • Understand how and where to engage in your business partner’s decision cycle.
  • Co­develop, with your business partner, a Relationship Strategy-on­a­Page as a mutual Relationship Contract.
  • Understand the concepts of Value Leakage and the BRMs role in minimizing this.
  • Understand the concepts of Capability Roadmaps and how these are derived from business strategy.
  • Understand the concepts of Value Management and how these link business strategy, provider strategy, portfolio and the business case to shape priorities, communicate and drive business value.
  • Understand how Portfolio Management is the central mechanism for a Value Management Process.
  • Understand how to apply Portfolio Management to the entire life cycle of provider investments, from managing new investments, optimizing existing investments and retiring old investments.
  • Be familiar with two common Portfolio Classification schemes and how they are applied to achieve a Portfolio Balancing.
  • Understand what Business Transition Management is, why it is important to BRM, and the components of a Business Transition Capability Model.
  • Understand how to create urgency for stakeholders.
  • Understand the key roles to be orchestrated for successful business transition.
  • Understand key change leadership concepts.
  • Understand the value-­centric definition of a service.
  • Understand the important distinctions between Products and Services and the implications for the BRM.
  • Understand the different aspects of service value and how service provider constraints impact the role of the BRM.
  • Understand the components of ‘powerful communications’.
  • Understand how to influence those over whom they do not have direct control.
  • Can express themselves through a unique value proposition.

Review of Key Concepts and Sample Exams

The exam format is closed book, 50 multiple choice questions limited to a 40 minutes’ duration.

  • 2 Full Days (8 hours per day)
  • Attendees may be eligible to apply for 18 PDUs toward their continuing education requirements with the Project Management Institute (PMI) for PMP and PMI-ACP certifications.
  • Exam Format: Multiple Choice
  • Exam Delivery: Web-based/Offline
  • Exam Duration: 1 Hour
  • Number of Questions: 40
  • Passing Marks: 26 (65%)
  • APMG accredited courseware for ITIL® foundation exam preparation.
  • Work out 2 full-length ITIL® simulation tests of 1 hour with 40 questions each.
  • APMG accredited ITIL® 2011 Foundation certification
  • IT professionals
  • Business managers
  • Business process owners
  • CTOs
  • CIOs
  • Managers
  • Team leaders
  • Service designers
  • Supervisory staff
  • IT architects
  • IT planners
  • IT security managers
  • IT consultants
  • IT audit managers
  • There is no pre-requisite to attend this course.

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