Purpose
 
The objective is to streamline and transform the recruitment processes in order to be attractive for new potential talent. The transformational processes of onboarding experiences will ensure a positive mindset of new talent in the workplace.
 

What all will be covered?:
 

• Involve key decision makers and stakeholders to share their ideas, some of them crazy.
• Prioritize on the key themes and aspirations.
• Create quick and multiple prototypes for feedbacks.
• Select specific ideas to work on further.
• Service Blueprint- Pains and Gains, Affinity Diagram.
• SHMW.
• Idea Blitz.

 

Innovative Ideas to improve the recruitment experience.

Innovative ideas to develop employee skills and capabilities.

Quick prototypes and visual representation of innovative solutions.

Who should join?

• Chief people officers.
HR directors.HR managers.Talent acquisition.Organization and development Managers.
• HR transformation and analytics managers.
• Employee experience managers.

Purpose
 
Objective is to discover the right focus areas for interventions and defining the right problem to solve from the employees perspective rather than just duplicating best practices from industry. This is subsequently taken up for idea generation and prototyping.
 

What all will be covered?:
 

• Map the experiences – Build empathy with employees by mapping the experiences, touchpoints, technologies and efforts employees have to undertake for critical processes likerecording activity efforts, interacting with clients or other teams, appraisal process or any escalation process.
• Gain insights on challenges they face using Rose, Thorn, Bud technique.
• Framing of aspirational “To be State” from the employee’s perspective using the ‘How Might We’ statements.
• Empathy Map – Pains and Gains.
• HMW- A Human Centered challenge.
• SCAMPER technique.

 

Key insights on challenges employees are facing rather than just asking them.

Empathizing with employees.

An ideal “To Be State” and what specific actions need to be designed.

First level ideas generated using SCAMPER technique.

Who should join?
 
Anybody who wishes to think differently and foster an innovative mindset within their organisation to solve real world problems more effectively.

Purpose
 
The purpose of this program is to accelerate digital transformation, to improve products and services, to attract and retain talent and to enhance customer experience.
 

What all will be covered?:
 

• Design Thinking – a problem solving approach.
• Writing the Problem Statement.
• Understanding Stakeholders and Users.
• Offline Work- Conduct interviews to gather insights for your challenge.
• Prepare Personas and Empathy Maps.
• Current Scenarios and Identification of pain points.
• Offline work – Create a empathy map to identify pain points.
• Coaching Office Hours – Team Presentations & Retrospect.
• Ideation & Voting.
• Story Boarding & Preparing.
• Customer Journey Map.
• Concept Mapping & Prototyping.
• Solution Pitch & Feedback.
• Offline Work- Build a prototype to test collect feedback for pitch.
• Simultaneous Capstone project and learning.

 

Desirable solutions.

Collaboration and co-creation.

Reduced risks.

Saved costs.

Actionable output.

Serves true business needs.

 
Certificates:

Practitioner’s certificate.

 
Workshop participants will appreciate the necessary steps to create a more Customer-Obsessed Culture. The workshop aims to Inspire, Institutionalize, Innovate, Implement & Iterate and prove our customer obsession to result in better outputs, outcomes and results for our clients/consumers/ customers! This workshop is aimed at enabling participants to think of themselves as problem-solvers, helping to make customers’ outcomes more attainable — and that may mean going outside the box or at times new boxes!

Purpose
 
To help startups understand what are the problems that are worth solving, what are the solutions and value that they offer their customers & understand whether the product is right and what the customer would be willing to pay for it.
 
Outcomes

• Remember the Importance Of NPS (Net Promoter Score) From Customers To Enhance Revenues & Profits.
• Understand Customer Centric Desires To Ensure Customer Delight.
• Apply LEAP (Listen, Empathize, Analyze & Probe) Forward Approach For Rich Customer Experience.
• Analyze Steps To Create Customer-Obsessed Organizational Culture.
• Evaluate Best Practices & Lessons Learned To Establish Customer Acquisition & Customer Retention Frameworks.
• Create a One To One Gap Tool Towards Implementing Customer Obsession Strategies In Action.

Certificates:

Practitioner’s certificate.

 
Entrepreneurs, Founders and their startup teams!

Purpose
 
To help startups understand what are the problems that are worth solving, what are the solutions and value that they offer their customers & understand whether the product is right and what the customer would be willing to pay for it.
 
What all will be covered?:

• Module 1 – What is design thinking and its importance.
• Module 2 – Writing the problem statement.
• Module 3 – Understanding stakeholders and users.
• Module 4 – Personas, empathy maps.
• Module 5 – Current scenarios to identification of pain points.
• Module 6- Ideation and voting.
• Module 7- Storyboarding and preparing customer journey map.
• Module 8- Concept Mapping and Prototyping.
• Module 9- Solution pitch and feedback.

 

• Learn to effectively solve common challenges which Startups face using Design Thinking methods.
• Synthesize what you learn into actionable insights for your Startup.
• Create a culture of design and empathy in your Startup.
• Align stakeholders within the startup towards a single purpose.
• Learn to apply the human centered design framework to create real business impact over sustained periods of time.

 
Certificates:

Practitioner’s certificate.

Who should join?
 
The programme will be highly beneficial for Customer Experience, Product Design, Business Design, Strategy, Marketing, Business Development and HR teams.

Purpose
 
Leadership & Management Teams of organizations will be able to Create Business Use Cases, Scenarios, Establish EGO (Expectations, Goals & Objectives) & Connect The Dots With Mission & Vision! Business leaders across the companies’ lines of business, shared services and support units will be able to practice design thinking to discover/ empathize, interpret/define, ideate, experiment/ prototype and evolve / test innovative products, processes and services as solutions to address stakeholders & wicked problems!
 

What all will be covered?:
 

• A design-driven framework to build a sustainable value-driven MVP.
• Learn how to align values with organizational models, culture, propositions, business models and customer values and goals; Practice teamwork, high-paced decision making, and designing with your end-user and creative thinking concepts.

 
The biggest learning of this challenge is for teams to experience how high-paced decision-making, collaboration and close contact with the end-user can lead to surprising and innovative results.
 
Certificates:

Certificate of Completion.

WHO SHOULD ATTEND?
 

• Program / Project Management Office (PMO).
• Management Teams, business leaders and middle managers.
• Shared services and support units.
• Other roles who wish to think differently and contribute to better results for Product / Service / Process Innovation.

Purpose
 
Leadership & Management Teams of organizations will be able to Create Business Use Cases, Scenarios, Establish EGO (Expectations, Goals & Objectives) & Connect The Dots With Mission & Vision! Business leaders across the companies’ lines of business, shared services and support units will be able to practice design thinking to discover/ empathize, interpret/define, ideate, experiment/ prototype and evolve / test innovative products, processes and services as solutions to address stakeholders & wicked problems!
What all will be covered?
 

• DESIGN Thinking WIIFM (What’s In It For Me).
• Business Perspective PoV (Point-of-Views).
• People (Change & Culture).
• Perspective PoV (Point-of-Views).
• Process (Quality & Governance).
• Technology (Tools & Applications).
• Customer Delight.
• StoryTelling! Create Business Use Cases, Scenarios, Establish EGO (Expectations, Goals & Objectives) & Connect The Dots With Mission & Vision.
• Workshop Wrap-Up & Summary.

 

Outcome?
 

• Remember Every Stakeholders’ Need To Internalize WIIFM (What’s In It For Me?) During Design Thinking & Doing.
• Understand the Importance of Business, People, Process, Technology & Customer Perspectives To Effectively Practice Design Thinking & Doing.
• Apply Customer Delight Perspective & Point of View To Connect The Dots For Business Innovation Results
• Analyze Business Use Cases, Scenarios & OKRs (Objectives & Key Results) For Innovation RoI (Return-on-Investment).
• Evaluate Innovation Vision, Mission & EGO (Expectations, Goals & Objectives) For Effective Design Thinking Practice.

 
Practitioner’s certificate.

WHO SHOULD ATTEND?
 

• Everyone in the organization should learn customer empathy, whether they are catering to external customers or internal ones.

What all will be covered?
 

• Introduction to Human Centered Design and Objectives.
• Preparation for User Research.
• User Research Data Collection.
• Data Synthesis and Analysis.
• Insight Generation.
• Opportunity Mapping.

 

Workshop Goals?
 

• To gain a deep understanding of user needs.
• To uncover insights that inform the design process.
• To identify opportunities for user-centred solutions.

 
Outcome?
 

• User Insights and Empathy: A deeper understanding of the users, their needs, pain points, and goals. Participants in the workshop gain empathy for the end-users, which is crucial for designing solutions that truly meet their needs.
• Problem Definition: A clearly articulated and well-defined problem statement or design challenge. This statement should be specific and actionable, providing a clear focus for the design process.
• Collaborative Ownership: Team members and stakeholders often gain a sense of ownership over the problem and potential solutions, leading to increased commitment to the design process.

 
Certificate of Completion.

WHO SHOULD ATTEND?
 

• Program / Project Management Office (PMO).

What all will be covered?
 

• Apply Profit Model & Innovation In Business.
• Apply Network & Innovation In Business.
• Apply Structure & Innovation In Business.
• Apply Process & Innovation In Business.
• Apply Product Performance & System & Innovation In Business.
• Apply Service & Channel & Innovation In Business.
• Apply Brand & Innovation In Business.
• Apply Customer Engagement & Innovation In Business.

 
Outcome?
 

• Remember Top 10 Types of Innovation To Choose From For Enterprises / Organizations / Companies.
• Understand Examples of Top 10 Types of Innovation.
• Apply Best Practices of Top 10 Types of Innovation.
• Analyze Lessons Learned, Tips, Tricks & Traps of Top 10 Types of Innovation.
• Evaluate Top 3 Types of Innovation For Self / Line of Business / Department / Function / Organization
• Create Enterprise Wide Innovation, Transformation & Disruption Master Plan.

 
Practitioner’s certificate.

WHO SHOULD ATTEND?
 

• Innovation leaders or managers.
• Product development managers and tech leaders.
• Business development leaders.
• Executive leadership.

What all will be covered?
 

• Introduction to Inventions and Innovation.
• Start with Innovation- Identifying systems.
• Identifying areas of improvement.
• Resolving conflicts and documenting ideas.
• Incorporating the voice of the product in yoursolutions.
• Defining your innovation charter.
• Building a strong business case.
• Pitching your solutions to leaders.

 
OUTCOMES
 

• Learn the difference between inventions and innovations.
• Learn a structured way model systems and break down the problem and identify JTBD.
• Learn how to spot areas of improvement in the system and document ideas, not just from yourself, but also from your team.
• Learn how to work with the imperfections of your solutions by incorporating the voice of the product in your solution.
• Learn how to define an innovation charter by building a strong business/ROI case.

Participants with 80% attendance and have completed the assignments will receive a certificate of completion.

WHO SHOULD ATTEND?
 

• Business Innovation Heads.
• Strategy leaders.
• Transformation program heads and Managers.
• Transformation program heads and Managers.
• Anybody wanting to find and answer to “Are we solving the right innovation challenge?.

 
KEY OUTCOMES
 

• Discovery of an entirely new challenge area.
• Aligning the challenge to the corporate strategy.
• Learn a repeatable and time tested method to ensure that we are defining the right challenge to work on prior to launching a corporate innovation drive using a design led approach.

The entire workout is conducted in live virtual format by our Design Sprint and DT experts. Workout will involve extensive utilisation of remote collaboration tools like- Zoom, GoToWebinar and Mural. Virtual breakout sessions with be held for each module for participants to work on cases studies provided.

David P. Issac: David comes with over 24 years of extensive experience designing processes and business process improvement to enhance customer and stakeholder experiences. David is a certified Design Thinker from MIT Sloan. He has consulted and trained more than 100+ organisations in India and abroad which include companies like Aon Hewitt, Airtel, Prudential, First data etc. using the design thinkers creative mind-set to design innovative solutions, transforming process and user experience.

David is currently consulting organisations for business transformation using a blend of Design thinking, Innovation TRIZ – Theory of the Resolution of Invention-Related Tasks and DFSS- Design for Six Sigma. He is a certified practitioner of TRIZ Innovation by The International TRIZ Association at Level3.

 

There is no eligibility criteria set for the course. But it is essential to come with an open mind and be OK with ambiguity.

The workshop is conducted in a customized training venue. A laptop is desirable to have but not mandatory. There are no other requirements – software or otherwise.

Day 1:

1. Importance of Design and What is Design Thinking – Importance of design in today’s economy; Design Thinking Principles; What is meant by a “experience”
2. Writing the Problem Statement – Technique to identify and write the right problem statement
3. Understanding Stakeholders and Users – Business Goals and priorities, Vision Statement; Techniques to understand behavior of consumers
4. Personas, Empathy Maps – Deriving Insights, Segmentation, and Techniques to create Persona and Empathy of Users

Day 2:

1. Current Scenarios to identify pain points – Current Journeys of personas and prioritization of focus areas
2. Ideation and Storyboarding – Ideation and Storyboarding tools and techniques
3. Deriving Goals from Ideas – Identify Business goals through prioritization techniques
4. Future Scenarios and Moments of Max Impact – Visualize the future state and prioritize the “moments”
5. Prototyping – The goals of prototyping; Designing Prototypes

Post Workshop Engagement – Applying the learnings in a real world scenario

To further reinforce and implement their learning’s, participants work on a real world business problem under the mentorship of a QGLUE Designer in Residence.

This will be made possible via Skype/Conference calls and regular follow ups, in a period of 4-6 weeks post the workshop.

 

The participants will undergo the following stages:

 

1) Identify and Review the real world problem statement

The participants in conjunction with the Design Coach identify a real world, complex problem and work through the identified Problem, reframe as necessary and elevate the problem to represent human needs beyond the technological or business needs.

 

2) Field Research and Synthesis

The team go on the field and learn about user’s motivations, concerns, inhibitions and their needs.The Design Coach reviews the approach and offers methods to extract insights from realms of data collected

 

3) Ideating and Building Customer Journeys

Ideation is a change of mindset, judgment free thinking, responding and a sense of collaboration with other participants.It is essential we see solutions in the form of journeys. This allows for a broader canvas and a holistic view and allows for comparison between what is and what should be.

 

4) The 3 P’s – Prioritisation, Prototyping & Presentation

Creativity and holistic thinking allows for lofty ideals and ideas, it is essential these are prioritised, prototyped and tested on the practicality of implementation.Present findings and solutions to the Design Coach.

 

 

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Receive QAI | QGLUE Certificate on successful completion

 

David P. Issac comes with over 24 years of extensive experience designing processes and business process improvement to enhance customer and stakeholder experiences. David is a certified Design Thinker from MIT Sloan. He has consulted and trained more than 100+ organisations in India and abroad which include companies like Aon Hewitt, Airtel, Prudential, First data etc. using the design thinkers creative mind-set to design innovative solutions, transforming process and user experience.

David is currently consulting organisations for business transformation using a blend of Design thinking, Innovation TRIZ – Theory of the Resolution of Invention-Related Tasks and DFSS- Design for Six Sigma. He is a certified practitioner of TRIZ Innovation by The International TRIZ Association at Level3.

 

Arvind Lodaya trained in Product Design and consults in branding, design thinking and innovation.

He advises & teaches at premier institutes in India & overseas—and has been involved in several startups, including an environmental NGO, a museum on conflict, a strategic design consultancy and a design-led business incubator. He has consulted and trained many organizations such as EY India, Makemytrip, Goibibo, Selco Foundation, Startup Village etc. using Design Thinking applications. A former Creative Director at Ogilvy and a Senior Faculty & Dean (Research) at Srishti.

His current interests include impact entrepreneurship, Design Thinking & innovation cultures, cultural policy, transcultural design and integrating design with deep values.

 

Kshitij Marwah is a MIT TR35 “Most Innovator of the Year” Under The Age of 35, co-founder of the MIT Media Lab India Initiative and was also on the Forbes 30 under 30 list for 2018. He is a double graduate from Harvard-MIT Health Sciences and Technology program and the MIT Media Lab.

His curriculum developed at MIT has been deployed across Fortune 500 companies and top universities across spectrum enabling a new generation of innovators and spin-offs to tackle some of the hardest problems affecting these organizations. He has numerous publications and patents to his name and his inventions have been showcased across Forbes, USA Today, WIRED, TechCrunch amongst others.

Everybody actually! Design thinking should be at the core of strategy development and organizational change in order to create a culture that’s focused on a creative way of solving problems.
This way of thinking can be applied to products, services, and processes; anything that needs to be improved.

WORKSHOP CURRICULUM

• Importance of Design and What is Design Thinking – Importance of design in today’s economy; Design Thinking Principles; What is meant by a “experience”
• Writing the Problem Statement – Technique to identify and write the right problem statement
• Understanding Stakeholders and Users – Business Goals and priorities, Vision Statement; Techniques to understand behavior of consumers
• Personas, Empathy Maps – Deriving Insights, Segmentation, and Techniques to create Persona and Empathy of Users
• Current Scenarios to identify pain points – Current Journeys of personas and prioritization of focus areas
• Ideation and Storyboarding – Ideation and Storyboarding tools and techniques
• Deriving Goals from Ideas – Identify Business goals through prioritization techniques
• Pitch – Present your final concept to the group
• Prototyping – The goals of prototyping; Designing Prototypes

Mode of Delivery
The workshop will be conducted online through virtual collaboration tools.

1. Collaboration and brainstorming tools will be provided before the session starts
2. Technology Requirements: Desktop

VIRTUAL COLLABORATIVE CLASSES

1. Use of state of the art virtual collaboration tools like Mural / Zoom.
2. Teams can use Mural to brainstorm, evaluate ideas and prepare storyboard with the coach guidance using inbuilt templates & sticky notes.
3. Organize and share ideas with others.

This is followed by D.Learn which is a post workshop project for applying the learning to a real world scenario.

D.Learn: Post Workshop Project
This will be made possible via Skype/Conference calls and regular follow ups, in a period of 4-6 weeks post the workshop. Components of D.Learn:

 

1) LEARNING TOOLKIT WITH READY TO USE TEMPLATE
2) DESIGN BOOTH FOR 1-1 CALL WITH DESIGN COACH

 

3) PEER PODIUM TO LEARN FROM EACH DESIGN
4) DESIGN STORY DAY TO CELEBRATE YOUR JOURNEY

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Receive QAI | QGLUE Certificate on successful completion