Artificial Intelligence for Business, Decoded
From understanding to implementation — a practical, application-level program for professionals

ISO 42001 – Artificial Intelligence Management Systems
Managing Governance, Risks and Controls for Responsible AI

• Understand the main concepts and processes of SIAM that are used in organizations.
• Establish a SIAM ecosystem in order to better organize the organization’s resources.
• Provide better support during a SIAM implementation by understanding the main considerations for the most important processes.
• Reduce risks associated with Integrated Services and the SIAM ecosystem.
• Connect different practices with SIAM to boost and improve the organization’s service provision.
• Integrate services by using different structures based on SIAM practices and methodology.
• Recognize the key stages of SIAM implementation in order to better plan its roll-out.
• Determine SIAM roles and responsibilities in processes and the organization.
• Better select the most appropriate SIAM practices in line with the organization’s environment and maturity.

• Interpret the characteristics of governance in a SIAM ecosystem.
• Differentiate SIAM governance roles.
• Choose governance approaches for monitoring and measuring service performance.
• Analyse existing services, service groupings, service providers and the market place.
• Explain how to assess current capability.
• Classify the influences for deciding on the SIAM model and sourcing approach.
• Interpret strategic drivers for SIAM.
• Differentiate critical success factors for SIAM.
• Interpret the principles and policies for roles and responsibilities.
• Select an appropriate SIAM strategy.
• Illustrate how to gain and maintain buy-in to a SIAM strategy.
• Describe the content of the business case and the transition project for SIAM.

Plan and Build (30%, K3-4)  

• Analyse organization specific service models and process models.
• Select an appropriate sourcing approach and SIAM structure.
• Describe detailed roles and responsibilities.
• Select a performance measurement and reporting framework.
• Select a collaboration model.
• Analyse contract considerations for SIAM.
• distinguish Describe the challenges for organizational change.
• outline Differentiate between approaches for onboarding of services and providers.
• Analyse the most appropriate tooling strategy and integration methods for a SIAM eco system.

Implement (15%, K3-4)  

• Choose between the big bang approach, and a phased approach based on the benefits and risks of these approaches.
• Explain how to transition to the approved SIAM model.
• Choose ways to influence morale and motivation.

Run and Improve (12.5%, K3-4)

• Analyse structural elements at different levels.
• Select appropriate mechanisms to address issues and improve provider and integrator performance.
• Apply audit and compliance mechanisms.

SIAM practices across the stages (10%, K3-4)

• Apply all SIAM practices for the Discovery & Strategy stage.
• Apply all SIAM practices for the Plan & Build stage.
• Apply all SIAM practices for the Implementation stage.
• Apply all SIAM practices for the Run & Improve stage.

Six Sigma is a globally recognised, data-driven methodology that aims to eliminate defects through successive business process improvement.
Six Sigma is a methodology used in organisations as a quality management programme to improve customer experience, reduce production costs, and improve leadership skills.
Having the required knowledge and skills to implement Six Sigma techniques can help individuals obtain more job and career advancement opportunities with leading job profiles and enhanced pay.

Advance Certified Scrum Product Owner (A-CSPO)

Being an effective and great Product Owner is a long journey. You should have good foundation of agile mind-set, and Scrum experience to skyrocket the success by building great products. A-CSPO professionals must be thorough with knowledge of the Scrum framework, including its roles, events, and artefacts and they should practice incorporating Scrum principles and values for continuous improvement and value delivery. This certification helps you to manage multiple business initiatives from competing stakeholders, clearly order and express Product Backlog items, Define a clear product vision, Communicate effectively with various stakeholder, reduce non-value delivery and validate business value.

Workshop Deliverables:

• Intensive and interactive workshop by Certified and Experienced Trainers.
• High Quality training through various techniques such as role-playing, activities and games to enhance the learning experience.
• A-CSPO Certification.
• 2 years of Scrum Alliance membership.

This offering is for

• For Business Leaders and Middle Management wanting to identify cost reduction opportunities in their Process / Program / Business and implement Continuous Improvement initiatives.
• All Six sigma professionals (BB/MBB) to help them identify Process Improvement Opportunities, and quantify the costs post improvement in terms of Revenue and Cost Savings.

Learning

• Help understand the components (Prevention Costs, Appraisal Cost, Failure Costs) of Cost of Quality (COQ).
• Understand activities that are covered for each component of COQ and accordingly derive cost for each activity.
• Understand relationship between COQ components and Process Improvement Initiatives.
• Duration for session shall be for 4 hrs.

USP of the offering

• This is a non-standard program, with a potential to draw attention of Business Leaders who would be keen to reduce costs.

Benefits

• Voice of Business : Undertanding the Business Context for COQ.
• History & Definition of Cost of Quality (COQ).
• Understanding Iceberg of COQ – Visible & Hidden Costs.
• Components of Cost of Quality (Prevention, Appraisal, Failure).
• Activities related to each Component of COQ.
• Concept of 1:10:100 Rule.
• Optimum Cost of Quality Model.
• Approaches to reduce COQ.
• Overview to Quality Cost Models (PAF, Taguchi Loss Function, Cost Benefit Analysis).

Pre Requisite

• For Business Leaders, Middle Management, Six Sigma Practitioners (BB/MBB) who have an idea of cost estimation for their Process / Program / Business. Deriving components of Cost such as Cost of Service, Total Cost of Service, Cost Benefit Analysis etc.

Lean Six Sigma Green Belt

Six Sigma is not just an improvement methodology that uses the DMAIC- Define – Measure- Analyze- Improve – Control framework, but it also is –

In recent times many organizations have used the cutting edge advantage of Innovation to come up with “Out of the Box” ideas that have radically improved processes.

Benefits

USPs of the QAI program-

“Every LVC training will have a live Q&A (doubt clearing session) at the end of the training on a subsequent date. The date will be typically two weeks upon completion and every participant will receive further guidance and coaching as desired.”

Certified Scrum Product Owner (CSPO)

CSPOs are typically the individuals who are closest to the “business side” of the project. They are charged by the organization to “get the product out” and are expected to do the best possible job of satisfying all the stakeholders. Scrum Product Owners are typically the individuals who are closest to the business side of the project. Product owners are charged by the organization to get the product out, getting customer engagement and satisfaction. They share product vision, maintain & prioritize the product backlog delivers consistent value and ROI. Scrum incorporates the concepts of continuous improvement and minimum viable products to get immediate feedback from consumers, rather than waiting until a project is finished. This CSPO workshop focuses on understanding product vision, product discovery, product requirements prioritization, product ownership, Value driven development, Agile product management and makes you ready for being effective Scrum product owner.

Benefits of CSPO certification?

• Expand your career opportunities by staying relevant and marketable across all industry sectors adopting Agile practices.
• Engage with a community of recognized Scrum experts who are committed to continuous improvement.
• Learn requirements gathering, prioritization.
• Understand Impact mapping, Value delivery.
• Demonstrate attainment of core scrum Knowledge.
• Learn Product vision, Product discovery.
• Understand Product roadmap.

CSPO Workshop Deliverables:

• Training by Premium, Experienced Certified Scrum Trainer.
• 2 year Membership with Scrum Alliance .
• Certification Fee Included.
• Scrum Alliance approved study material.
• Tons of knowledge on dealing with Product management.

Exam / Certification Details

There is no exam. After completing the 2 days of workshop, we will register you with Scrum Alliance and you get an email from Scrum Alliance. You can login & download your CSPO Certificate.

Certified BPO Team Lead

QAI and NASSCOM’s Executive Development Programme present once again the certification Program for developing frontline management in the ITeS BPO industry.

This certification Program enable participants to acquire skills to manage the floor on a day to day basis – to understand the relationships between planning, people, processes and performance, and to increase readiness to apply learning “on the job” immediately.

These three-day certification programs include training (to facilitate learning and skill development at the front-line management level) and continuous assessment (to evaluate against established benchmarks and standards for individual skills) based on a proven body of knowledge required for successful execution of front-line management roles.

1. About CSM

A Scrum Master is the Scrum Team member who fosters an effective and productive working environment and guides others to understand Scrum Values and Framework. Whether you want to serve as a Scrum Master, or adopt Scrum, or just need the tools to be more Agile, our Certified Scrum Master® (CSM®) course is the right place to begin.
The Certified Scrum Master (CSM®) is the flagship certification offered by Scrum Alliance (USA).
Benefits of the CSM® certification include:

• Make stronger contributions to team success.
• Enable organisations’ success in businesses.
• Become part of a global movement toward product excellence.
• Be able to demonstrate your knowledge.
• Guide your team to effectively use Scrum and understand why Scrum values are so important.
• Increase career opportunities and expand your professional community.
• Improve leadership skills and influence organizational change.
• Enhance your industry credibility and earning potential.
• Continuous learning.
• Prove a full understanding of Scrum and how to apply its practices in the workplace.
• According to payscale.com, a CSM® has a median salary of $112,000 per year.
• According to Indeed.com, the Scrum Alliance CSM® is the 9th most-requested certification this year. CSM® is the only Agile certification to make the Top 20.

2. Why Scrum Alliance?
Scrum Alliance is the oldest non-profit membership organization for Scrum, and that supports the adoption and effective use of Scrum. The three most prominent offerings of the Scrum Alliance are:

Education: Certificates help you showcase your expertise in any technology/domain area. Having Scrum certificates are proof that you possess scrum application knowledge. Moreover, you can prove that you’re a skilled and experienced scrum practitioner when you apply for the position of a scrum master or another role. The Scrum Alliance is the one-stop destination for different Scrum courses.

Community: The Scrum Alliance has 350,000+ members across the globe, allowing you to connect with like-minded peers. And new people join every day. So there’s no shortage of innovative and brilliant ideas. You can join the community in person or virtually. This includes both local groups and online communities.

Advocacy: The members of the Scrum Alliance advocate for each other. They help employers realize the benefits of hiring certified scrum practitioners. They also advocate for all their members, thus helping them build a sound career.

Key Benefits of an Active Scrum Alliance Certification
Earning your Scrum Alliance certification is an essential step in your agile journey. Maintaining an active certification provides exclusive benefits that help you thrive.

Continuous demonstration of expertise
You can continue to demonstrate your CSM® credential with your teams, customers etc.

Access to community
You will continue to have access to a great community who can support you for Scrum implementation, mentoring. You can continue to attend events such as world class conferences, meet-ups etc.

Personal Improvement Tools
The Personal Improvement (PI) Tools are an exclusive benefit to all active Scrum Alliance Certified Scrum Masters (CSM®s) and Certified Scrum Product Owners (CSPO®s).

• Scrum Master PI Tool.
• Product Owner PI Tool.

The PI tools are designed by Comparative Agility and members of the global agile community. Using the PI Tool, CSM®s and CSPO®s take assessments to evaluate their strengths and performance in key areas. They then receive personalized resource recommendations for personal improvement and monitor progress as they grow in their craft and work through a backlog of educational resources.

3. Key Features of CSM:

• 2 days Training.
• Delivered by Scrum Alliance Certified Scrum Trainer (CST).
• Scrum Alliance fee included.
• 2-year Scrum Alliance membership included.
• Get certified on 2nd day.
• 16 SEUs and 16 PDUs.
• 100% Money Back Guarantee.
• Based on Brain-Science learning techniques.
• Practical knowledge with role plays, simulations, case studies.

4. Pre-requisite
There are NO pre-requisites to attend Scrum Alliance Certified Scrum Master (CSM®) course.

5. CSM Certification Process

Step 1: Choose a Scrum Alliance Certified Scrum Trainer (CST) who has real-time practitioner experience.

Step 2: Complete a live online CSM® course by the Scrum Alliance Certified Scrum Trainer (CST). Learn through real-time examples, gamification, Simulation and case-studies.

Step 3: The CST will recommend the participants to Scrum Alliance to enable links to write the online CSM® test. Pass your CSM® test on Scrum Alliance platform by correctly answering 37 out of the 50 questions within the 60-minute time limit. The test link is valid for 90 days. Fee for 2 free attempts is included in the training cost. For the 3rd attempt onwards (if needed), the participant must pay $25 to Scrum Alliance directly.

Step 4: Activate your Scrum Alliance certification account, by accepting T&C on Scrum Alliance. Download your CSM® certificate and badge. Step 5: Embark on continuous learning with Scrum Alliance.

6. Who can attend?

This course is appropriate for anyone who wants to be successful with Scrum, including but not limited to the following roles:

• Scrum Master.
• Agile Coach.
• Product Owner.
• Release Managers.
• New Scrum Team Members.
• Portfolio Manager.
• Business Analyst.
• Technical Architect.
• Testers.
• Departmental Leads.
• Product Management Leads.
• Project Managers.
• Product Managers.
• HR Marketers.
• Data Scientists.
• And anyone who desires a foundational education and wish to explore the benefits of Agile and Scrum including its values and practices; and apply Scrum in both software and non-software product development situations.

Lean Six Sigma Master Black Belt

Lean Six Sigma Master Black Belt (MBB) is an affirmation of the ability to lead the enterprise level deployment of Lean Six Sigma to advance the organization objectives.

Six Sigma has undergone a lot of changes from the time it was conceptualized by Motorola in the late 70’s. And it continues to evolve into newer areas of application in line with the changing market dynamics and the continual pressure on organizations to grow and innovate to remain competitive.

This certification program is designed to equip the MBB candidates with the skills that will be relevant in the future as well.

The Lean Six Sigma Master Black Belt (MBB) program from QAI Global is creating the MBB of Tomorrow.

The Lean Six Sigma Master Black Belt (MBB) certification program is directed by an independent Certification Board of Quality Assurance Institute (QAI) Global.

Program Highlights