- Understand the main concepts and processes of SIAM that are used in organizations.
- Establish a SIAM ecosystem in order to better organize the organization’s resources.
- Provide better support during a SIAM implementation by understanding the main considerations for the most important processes.
- Reduce risks associated with Integrated Services and the SIAM ecosystem.
- Connect different practices with SIAM to boost and improve the organization’s service provision.
- Integrate services by using different structures based on SIAM practices and methodology.
- Recognize the key stages of SIAM implementation in order to better plan its roll-out.
- Determine SIAM roles and responsibilities in processes and the organization.
- Better select the most appropriate SIAM practices in line with the organization’s environment and maturity.
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Introduction:
- SIAM Fundamentals.
- SIAM Layers and Structures.
SIAM Implementation Roadmap:
- ESIAM Implementation Key Stages.
SIAM Roles and Responsibilities:
- SIAM Roles and Responsibilities.
SIAM Practices:
- Practices of SIAM.
- Select appropriate mechanisms to address issues and improve provider and integrator performance.
- Apply audit and compliance mechanisms.
Processes to Support SIAM:
- Processes in a SIAM Ecosystem.
- Objectives and SIAM Considerations of the Main Processes.
SIAM Challenges and Risks:
- Challenges, Associated Risks and Potential Mitigations.
