ITSM – QAI Global Institute

Business Continuity Management Systems (ISMS+PIMS+BCMS combined course)

Gaurav — Wed, 22 May 2024 11:58:25 +0000

Course Outline: Day 1 - Day 4
Day 5 - Day 8

DURATION: 8 DAYS
Day – 1

Introduction of participants.
Summary of changes in ISO 22301:2019.
Exemplar Global Unit BC – Syllabus – 29 sub elements.
Section 1: Business Continuity Terms and Definitions.
Section 2: Context Analysis, Legal Requirements & Scope of BCMS.
Section 3: BCMS Policy, Objectives, Management Commitment, Risks to BCMS.
Section 4: Support Processes: Resources, Competence, Awareness, communication & Documentation.
Section 5: Business Impact Analysis & Risks to Business Operations.
Section 6: Strategies, Solutions, Response Structure, BCPs.
Section 7: BCM Exercising and Evaluation of BCMS Documentation.
Section 8: BCMS Monitoring, Internal Audits, Management Review.
Section 9: Corrective Action, Continual Improvement.
Section 10: BCMS Certification Audit Process & Auditor Evaluation Process.
Assessment.
Course and Assessment Review.

DAY 2

Introduction and Course Objectives.
Overview -Annex SL – Common Text for ISO standards.
Section 1: Clause 3 ISMS Terms & Definitions.
Section 2: Clause 4 External Context and Information security requirements and ISMS Legal compliance.
Section 3: Clause 5 Leadership and Management Commitment, Reviewing Scope of ISMS.
Section 4: Clause 6 Reviewing Risk Assessment methodology & Risk Register.
Section 5: Clause 8 Reviewing Risk Treatment Plan – Overview of Annex A and reviewing the Statement of
Applicability (SOA).
Section 6: Clause 7 Reviewing Support Processes including HR.
Section 7: Clause 7 Reviewing ISMS Documented information requirements.
Section 8: Clause 9 Reviewing ISMS implementation and effectiveness.
Section 9: Clause 9 & 10 Reviewing ISMS Monitoring and Improvement.

DAY 3

Recap – Day 1.
Reviewing controls in Annexure A – controls A.5.
Reviewing controls in Annexure A – controls A.6 to A.7.
Reviewing controls in Annexure A – controls A.8.
Candidate Assessment.
Course Feedback.

DAY 4

Introduction of Trainer and Participants.
Overview of GDPR 11 Chapters & PIMS ISO/IEC 27701:2019.
Chapter 1 General Provisions – Articles 1 to 3.
Chapter 1 Definitions –Article 4 and ISO 29100.
Chapter 2 Principles –Articles 5 to 11.
Chapter 3 Rights of the Data Subject – Articles 12 to 23.
Chapter 4 Data Controller and Data Processor – Articles 24 to 43.
ISO/IEC 27701:2019 – Clause 7(Controller) and Clause 8(Processor).
Chapter 5 Transfer of personal data to third countries / international organizations – Articles 44 to 50.
Chapter 6 Independent Supervisory Authorities –Articles 51 to 59.
Chapter 7 Cooperation and consistency –Articles 60 to 76.
Chapter 8 Remedies, liability and penalties – Articles 77 to 84.
Chapter 9 Provisions relating to specific processing situations.
Articles 85 to 91 (GDPR Articles 92 to 99 are for information only).
Day 1 – Summary.

DAY 5

Additional Requirements of PDPB, 2019 (India).
PIMS – ISO/IEC 27701:2019 Clauses 4,5,6
Implementation of GDPR, PIMS and PDPB.
Understand Data Protection Impact Assessment (DPIA).
Documentation and records required for GDPR & PIMS.
Summary of Day 2 and Q & A session.
Written Assessment for Participants.
Feedback.

DAY 6

Introduction and Course Objectives.
Auditing.
The International Standards.
Definitions of Auditing.
Types of Audit.
Audit Principles.
Assessment SECTION 1& 2.
Managing an Audit Programme.
Establishing the audit programme objectives.
Establishing the extent of the audit programme.
Identifying and evaluating audit programme risks.
SECTION 3.
Audit Activities.
Conducting Document Review Assessment SECTION 4A & B.
(Documentation Review).
On site activities.
Audit Plan.
Assessment SECTION 5A(Audit Plan).
Preparing for the On-Site Activity.
Preparing the working Documents Audit Checklist Assessment SECTION 5B & C (Checklist).
Conducting On Site Audit Activities.
Opening Meeting.
Assessment SECTION 6 (Opening meeting).
Close of Day 1.

DAY 7

Conducting the Audit.
Audit Findings.
Assessment SECTION 7 (Multiple choice questions).
Assessment SECTION 8 and Section 9 A (Case Study and CAR).
Assessment SECTION 8 and Section 9 A (Case Study and CAR) (Case Study).
Closing Meeting.
Preparing, Approving and Distributing the Audit Report.
Completing the Audit.
Conducting an Audit Follow-Up.
Assessment SECTION 9 A & B.
Assessment SECTION 9 A & B (Report writing and Closing meeting).
Competence of Management System Auditors.
Competence of Management System Auditors.
Auditor Evaluation process.
Assessment SECTION 10, 11 & 12 (Multiple choice questions).
Questions /Answers and Close.

DAY 8

Recap Auditing.
Recap Definitions of Auditing.
Role & Responsibility of Team Leader and Team members.
Establishing the audit programme objectives.
Establishing the extent of the audit programme.
Identifying and evaluating audit programme risks.
Selection of Audit Team.
Allocation of responsibilities to the team members.
Directing audit team member and resolving conflict.
Methods for Collection of Audit Evidence.
Grades of Auditors.
Activity – Case Study.
Assessment.

The post Business Continuity Management Systems (ISMS+PIMS+BCMS combined course) appeared first on QAI Global Institute.

ISTQB Foundation Certification

Gaurav — Tue, 21 May 2024 06:33:13 +0000

Overview
Course Outline

DURATION: 4 DAYS
Day – 1

Pre-assessment [0.5 hour].
Module 1 – Testing Fundamentals [3.5 hours].
Module 2 – Testing through Software Lifecycle [1.5 hours].

Day – 2

Module 2 – Testing through Software Lifecycle (continued…) [1.5 hours].
Module 3 – Static Techniques [2 hour].
Module 4 – Test Design Techniques [3.5 hours].

Day – 3

Module 4 – Test Design Techniques (continued…) [1 hour].
Module 5 – Test Management [3 hours].
Module 6 – Test Tools [2 hours].
Post-assessment [0.5 hour].
Feedback Collection [0.5 hour].

Day – 4

Additional Topics Requested by client.

	Course Outline	Details
1	Introduction 1.5 hours	Instructor Introduction Participant Introduction What is ISTQB? What are nationalized boards? Why ISTQB certification is necessary? Overview of syllabus Exam structure and rules Tips and Tricks for preparation Overview of the official preparation resources
2	Pre-assessment [0.5 hours]
3	Module 1 Fundamentals of Testing [3.5 hours]	Pre-assessment based on 15 sample questions What is software testing? Objectives of Testing Testing and Debugging Why software testing is necessary? Quality Assurance and Testing Errors, Defects and Failures Defects, Root Causes and Effects Principles of testing Test Process Test Process in context Test activities and tasks Test Work Products Traceability between Test Basis and Test work products The Psychology of testing Human psychology and Testing Tester’s and Developer’s mindset Sample Practice Questions
4	Module 2 Testing through Software Development Lifecycle [3 hours]	Software Development Lifecycle Models Software Development and Software Testing SDLC Models in context Test Levels Component testing Integration Testing System Testing Acceptance Test Test Types Functional Testing Non-Functional Testing White Box Testing Regression Testing Maintenance Testing Triggers for Maintenance Impact Analysis for Maintenance Sample Practice Questions
5	Module 3 Static Testing [2 hours]	Static testing Static Testing Basics Review Process Sample Practice Questions
6	Module 4 Test Techniques [4.5 hours]	Categories of Test Techniques Black Box Testing Techniques Equivalence Class Partitioning Boundary value analysis State Transition testing Decision Table Testing Use Case Testing White Box Testing Techniques Statement coverage Condition Coverage Branch Coverage Path Coverage Experience Based Test Design Techniques Error Guessing Exploratory Testing Checklist-based Testing Sample Practice Question
7	Module 5 Test Management [3 hours]	Test Organization Independent Testing Tasks of Tester and Test Manager Test Planning and Estimation Purpose and content of a Test Plan Test Strategy and Test Approach Entry and Entry Criteria Test Execution Schedule Factors influencing Test effort Test Estimation Techniques Test Monitoring and control Metrics used in Testing Test Reports Configuration management Risks and Testing Definition of Risk Product and Project Risks Risk based testing and Product quality Defect Management Sample Practice Questions
8	Module 6 Tool support for Testing [2 hours]	Test tool Consideration Test Tool Classification Benefits and Risks of Test Automation Special consideration for Test Execution and Test Management Effective use of tools Main principles for Tool Selection Pilot projects for introducing a Tool into an organization Success Factors for Tools Sample Practice Questions
9	Post-assessment [0.5 hours]
10	Feedback Collection [0.5 hours]

The post ISTQB Foundation Certification appeared first on QAI Global Institute.

Site Reliability Engineering (SRE) Foundation℠ Certification.

Gaurav — Mon, 26 Jun 2023 11:47:46 +0000

Course Overview
Course Outline

DURATION: 16 Hours
Introduces a range of practices for improving service reliability through a mixture of automation, working methods and organizational re-alignment. Tailored for those focused on large-scale service availability.

OVERVIEW

The SRE (Site Reliability Engineering) Foundation℠ course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational realignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms.

The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s).

The course was developed by leveraging key SRE sources, engaging with thoughtleaders in the SRE space and working with organizations embracing SRE to extract reallife best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption. This course positions learners to successfully complete the SRE Foundation certification exam.

Course Objectives:

The learning objectives for the SRE Foundation course include a practical understanding of:

The history of SRE and its emergence at Google.
The inter-relationship of SRE with DevOps and other popular frameworks.
The underlying principles behind SRE.
Service Level Objectives (SLO’s) and their user focus.
Service Level Indicators (SLI’s) and the modern monitoring landscape.
Error budgets and the associated error budget policies.
Toil and its effect on an organization’s productivity.
Some practical steps that can help to eliminate toil.
Observability as something to indicate the health of a service.
SRE tools, automation techniques and the importance of security.
Anti-fragility, our approach to failure and failure testing.
The organizational impact that introducing SRE brings.

Audience:
The target audience for the SRE Foundation course are professionals including:

Anyone starting or leading a move towards increased reliability.
Anyone interested in modern IT leadership and organizational change approaches.
Business Managers.
Business Stakeholders.
Change Agents.
Consultants.
DevOps Practitioners.
IT Directors.
IT Managers.
IT Team Leaders.
Product Owners.
Scrum Masters.
Software Engineers.
Site Reliability Engineers.
System Integrators.
Tool Providers.

Learner Materials:

- Sixteen (16) hours of instructor-led training and exercise facilitation.
- Learner Manual (excellent post-class reference) including:
  - Course slideware.
  - Value Added Resources.
  - Glossary.
  - Participation in exercises and discussions designed to apply concepts.
  - Case stories.
  - Access to additional sources of information and communities.

Prerequisites:
An understanding and knowledge of common DevOps terminology and concepts and related work experience are recommended.

Certification Exam:
Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the SRE (Site Reliability Engineering) Foundation certificate. The certification is governed and maintained by the DevOps Institute.

Course Introduction

- - Course Goals.
  - Course Agenda.

Module 1: SRE Principles & Practices:

- - What is Site Reliability Engineering?.
  - SRE & DevOps: What is the Difference?.
  - SRE Principles & Practices.

Module 2: Service Level Objectives & Error Budgets:

- - Service Level Objectives (SLO’s).
  - Error Budgets.
  - Error Budget Policies.

Module 3: Reducing Toil:

- - What is Toil?.
  - Why is Toil Bad?.
  - Doing Something About Toil.

Module 4: Monitoring & Service Level Indicators:

- - Service Level Indicators (SLI’s).
  - Monitoring.
  - Observability.

Module 5: SRE Tools & Automation:

- - Automation Defined.
  - Automation Focus.
  - Hierarchy of Automation Types.
  - Secure Automation .
  - Automation Tools.

Module 6: Anti-Fragility & Learning from Failure:

- - Why Learn from Failure.
  - Benefits of Anti-Fragility.
  - Shifting the Organizational Balance.

Module 7: Organizational Impact of SRE:

- - Why Organizations Embrace SRE.
  - Patterns for SRE Adoption.
  - On-Call Necessities.
  - Blameless Post-Mortems.
  - SRE & Scale.

Module 8: SRE, Other Frameworks, The Future:

- - SRE & Other Frameworks.
  - The Future.

Additional Sources of Information.
Exam Preparations.

- - Exam Requirements, Question Weighting, and Terminology List.
  - Sample Exam Review.

For further pricing related details kindly contact us at: customer_relations@qaiglobal.com

The post Site Reliability Engineering (SRE) Foundation℠ Certification. appeared first on QAI Global Institute.

ITSM – QAI Global Institute

Business Continuity Management Systems (ISMS+PIMS+BCMS combined course)

Course Outline: Day 1 - Day 4

Day 5 - Day 8

ISTQB Foundation Certification

Overview

Course Outline

Site Reliability Engineering (SRE) Foundation℠ Certification.

Course Overview

Course Outline